This form is intended for non-urgent questions related to financial aid, fees and billing, payments, academic records, or enrollment issues. For urgent inquiries, we recommend using one of our other available services such as calling or coming in-person. Please note the following: If you are inquiring on behalf of a student, delegate access must first be granted by the student before our staff can provide any student-specific information. You can also review our website at studentcentral.berkeley.edu for quick answers to the most frequently asked questions and online tools. Please fill out this form only once to avoid multiple cases being started for the same issue. Opening multiple cases will delay our ability to respond efficiently. We will respond to your inquiry via email, typically within seven business days.