RecWell Customer Service

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Case ID

Contact ID

Record ID

Account ID

RecWell Customer Service

What can we help you with?

Please select a topic:

Adventures Enrollment

Please click here and you'll be redirected to the Adventures website for more information on how to enroll in classes, clinics, camps, and trips offered by Adventures.

Adventures Custom Events & Experiences

Please click here to be redirected to the Adventures Custom Events & Experiences form.

Purchase Membership

Please click here to be redirected to the WaitWell portal, where you can schedule an appointment to purchase a membership.

UC Berkeley alumni, retirees, or emeriti may need to complete their purchase at a later time to allow for eligibility verification. Monthly memberships must be purchased online; however, our staff can help guide you through the process during your appointment.

Update Credit Card

Please click here and you'll be redirected to the RecWell Online Store to update your credit card information.

Cancel Membership

Please click here and you'll be redirected to the cancellation form.

Facility Hours

Please click here and you'll be redirected to the Berkeley RecWell Facilities webpage. When the page opens please select a facility on the right-hand side of the page to see the hours of operation.

Facility Rental Requests

Please click here to be redirected to the Facility Rental Request form.

Intramurals

Please click here and you'll be redirected to a Smartsheet form to contact the Office of Competitive Sports staff.

Martial Arts

If you know the Martial Arts group you are interested in joining, please click here and you'll be directed to their contact page. Otherwise, please submit your inquiry below.

Sport Clubs

Please click here and you'll be redirected to a Smartsheet form to contact the Office of Competitive Sports staff.

Youth Recreation Registration

Please click here and you'll be redirected to the Youth Recreation site for more information on how to register.

Report Child Abuse & Neglect

Please click here and you'll be redirected to a document with more information on how to report child abuse and neglect.

Passport Appointments

Please click here to be redirected to the WaitWell portal to schedule a passport appointment.

Passport Documentation

Please click here and you'll be redirected to the RecWell U.S. Passport page for more information on what to bring. You may also contact us at 510-642-7796 during our hours of operation.

Passport Application

Visit the Department of State webpage for the DS-11 form. Passport forms are also available for pick-up at our facility. Forms must be completed prior to the start of your appointment.

Passport Payment

Please click here and you'll be redirected to the RecWell Passport site for more information and the steps for completing your request.

Passport Processing

Please click here and you'll be redirected to the Department of State webpage for more information on processing times.

Purchase Locker

Please click here and you'll be redirected to the WaitWell portal to schedule an appointment at the Customer Service Center. Members must purchase their initial locker rental in person.

Renew Locker

Please click here and you'll be redirected to the WaitWell portal to schedule an appointment at the Customer Service Center. You can also renew your locker online.

Youth Recreation Cancellations, Withdrawals, & Transfers

Please click here to learn more about the Youth Recreation Cancellations, Withdrawals, & Transfers policy.

Customer Service

Please fill in the information below to open a case with the RecWell Customer Service team.

If the information above does not answer your question please fill out the form below to open a case with the RecWell Customer Service team.

Contact Information

First Name

Last Name

Phone

Department

Membership

Please allow up to 72 hours for us to review your affiliation with UC Berkeley. After verification, membership options will become available for purchase online.

Type of Member

Updated Contact Information

Updated Name

Updated Phone

Updated Email Address

Updated Address

Alumni Information

Name used as a Student at UC Berkeley

Major

Graduation Year

Please use this section to provide any additional information related to your request:

Youth Recreation

Camp Name

Camper Name

Additional Information

Case Record Type ID

Type

Subject

Description

File Upload

For security purposes, do not include any private information in this form such as credit card, social security numbers, or private health information.